We want you to be happy with your BLACGARAGE order. If there is an issue with your purchase, please contact us through our Contact Us page.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos or videos showing the issue so we can review your request.
If your claim is approved, we will arrange an appropriate solution, which may include a replacement or refund.
Change-of-Mind Returns
If you change your mind about an order, contact us within 14 days of receiving it. Items must be unused, in their original condition, and in their original packaging to be considered for a return.
Return shipping costs for change-of-mind returns are generally the customer's responsibility. Please contact us before sending anything back, as returns sent without approval may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, customization, or other reasons. Any applicable restrictions will be stated on the product page.
Refunds
Once an approved refund is processed, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For any return, refund, damaged-item, or order issue, please use our Contact Us page and include your order number.